Privacy Policy

We take our customer privacy very seriously and we promise never to share your information with any third parties - ever! You can rest assured that by registering with us you will not be bombarded with a barrage of unwanted emails! We have updated this Privacy Policy to comply with the recent GDPR which we see as a favourable improvement to privacy regulations.

SECURITY
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

PRIVACY POLICY
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

THE INFORMATION WE COLLECT
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.

We receive and store any personally identifiable information you enter on the website, whenever you shop with Design Vintage online or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number and email address.

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for various purposes, including:

To complete your purchase transactions
To provide the services you request
To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you.
To notify you of product recalls or provide other information concerning products you have purchased
To improve our merchandise selections, customer service, and overall shopping experience
OTHERS WITH WHOM WE SHARE YOUR INFORMATION
We NEVER share your information with any third parties other than the courier company so that they may keep you informed regarding your delivery. We may also share your details with relevant suppliers where you have placed an order for an item of furniture which is being despatched directly from them to you. We do not sell or share your details with anyone else.



DATA STORAGE


We will keep your personal data for no longer than reasonably necessary or for a period of up to 10 years, or until you specifically request its removal. Exception: Customer accounts created by you are not automatically removed until you specifically request its removal.



COOKIES, WEB BEACONS, AND HOW WE USE THEM

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Design Vintage website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

<table class="data-table">
<thead>
<tr><th>COOKIE NAME</th><th>COOKIE DESCRIPTION</th></tr>
</thead>
<tbody>
<tr><th>CART</th>
<td>The association with your shopping cart.</td>
</tr>
<tr><th>CATEGORY_INFO</th>
<td>Stores the category info on the page, that allows to display pages more quickly.</td>
</tr>
<tr><th>_CFDUID</th>
<td>To enable our online message system.</td>
</tr>
<tr><th>COOKIELAW</th>
<td>Stores information on whether a user has accepted our cookie policy.</td>
</tr>
<tr><th>COMPARE</th>
<td>The items that you have in the Compare Products list.</td>
</tr>
<tr><th>CURRENCY</th>
<td>Your preferred currency</td>
</tr>
<tr><th>CUSTOMER</th>
<td>An encrypted version of your customer id with the store.</td>
</tr>
<tr><th>CUSTOMER_AUTH</th>
<td>An indicator if you are currently logged into the store.</td>
</tr>
<tr><th>CUSTOMER_INFO</th>
<td>An encrypted version of the customer group you belong to.</td>
</tr>
<tr><th>CUSTOMER_SEGMENT_IDS</th>
<td>Stores the Customer Segment ID</td>
</tr>
<tr><th>EXTERNAL_NO_CACHE</th>
<td>A flag, which indicates whether caching is disabled or not.</td>
</tr>
<tr><th>FRONTEND</th>
<td>You sesssion ID on the server.</td>
</tr>
<tr><th>GUEST-VIEW</th>
<td>Allows guests to edit their orders.</td>
</tr>
<tr><th>LAST_CATEGORY</th>
<td>The last category you visited.</td>
</tr>
<tr><th>LAST_PRODUCT</th>
<td>The most recent product you have viewed.</td>
</tr>
<tr><th>NEWMESSAGE</th>
<td>Indicates whether a new message has been received.</td>
</tr>
<tr><th>NO_CACHE</th>
<td>Indicates whether it is allowed to use cache.</td>
</tr>
<tr><th>PERSISTENT_SHOPPING_CART</th>
<td>A link to information about your cart and viewing history if you have asked the site.</td>
</tr>
<tr><th>POLL</th>
<td>The ID of any polls you have recently voted in.</td>
</tr>
<tr><th>POLLN</th>
<td>Information on what polls you have voted on.</td>
</tr>
<tr><th>RECENTLYCOMPARED</th>
<td>The items that you have recently compared.</td>
</tr>
<tr><th>STF</th>
<td>Information on products you have emailed to friends.</td>
</tr>
<tr><th>STORE</th>
<td>The store view or language you have selected.</td>
</tr>
<tr><th>USER_ALLOWED_SAVE_COOKIE</th>
<td>Indicates whether a customer allowed to use cookies.</td>
</tr>
<tr><th>__UTMA, __UTMB, __UTMC, __UTMT, __UTMZ</th>
<td>These cookies enable the function of Google Analytics. Software. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Design Vintage and Google and never shows any confidential information.</td>
</tr>
<tr><th>VIEWED_PRODUCT_IDS</th>
<td>The products that you have recently viewed.</td>
</tr>
<tr><th>WISHLIST</th>
<td>An encrypted list of products added to your Wishlist.</td>
</tr>
<tr><th>WISHLIST_CNT</th>
<td>The number of items in your Wishlist.</td>
</tr>
</tbody>
</table>


ONLINE ACCOUNT REGISTRATION
To make online shopping faster and easier, you may register on the Design Vintage website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer. Again, this information is never shared with any third parties.

EMAILS
You will receive occasional promotional emails from us if you have ordered online, registered or joined our newsletter list. If you do not want to receive email from Design Vintage you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

ACCEPTANCE
By using this website, you accept the policies set forth in this Privacy Policy.

YOUR RIGHTS
Customers have the following rights in respect of their personal data:

Access to personal data and request a copy of such information.
Request correction and updating of personal data.
Demand the deletion of personal data, subject to law.
Withdraw a consent to process personal data, subject to law.
For our registered customers, you may choose to update your personal information by logging in to your account and updating any outdated information online.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Design Vintage Ltd, 1 Kingley Centre, Downs Road, Chichester, PO18 9HJ, UK or email: info@designvintage.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



ANY QUESTIONS?
We'll be happy to provide additional information or answer any questions. Please:

Email: info@designvintage.co.uk

Phone: 01243 573852