DELIVERY + RETURNS
ORDER UP TO 9AM ON FRIDAY 23RD DECEMBER FOR GUARANTEED STANDARD DELIVERY PRE-XMAS
CONTACT US FOR URGENT FURNITURE ORDERS AND WE WILL TRY OUR BEST TO HELP!
UK Standard Delivery Charge £5.95
This is a Carrier 1-3 day service. Our Carriers will notify you with the allocated day of delivery giving you the option to change the day or nominate a neighbour if more convenient. On the day of delivery you will be contacted with a 1 hour time slot to save waiting around all day.
UK Express Delivery £10
Items ordered before 12 will arrive the next working day by carrier as above.
Saturday or Sunday Delivery £15
Items ordered before 12 on a Friday will arrive on the weekend day of your choice with a 1 hour time slot as above.
UK Large Parcels £15
This is a Carrier 1-3 day service for larger/heavier items.
UK Small Furniture £35
This is a Courier 1-3 day service for small furniture items. You will be given a 1 hour time slot on your allocated day as above.
UK Large Furniture £45
This is a Courier 3-10 day service for large/heavy/delicate furniture. Our couriers will contact you directly and offer a 1 hour time slot on your allocated day as above.
Express Delivery of large items
Please contact us and we can often get large items to you quickly if required.
We are happy to send any of our items worldwide - please enter country of delivery in the checkout for a quote. If your country is not listed or for large furniture items call/email for an accurate delivery quote.
We are happy to accept returns for either exchange or refund received back at our warehouse within 14 days of receipt of your order.
Design Vintage Ltd
1a Kingley Centre
Unwanted items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time up to 28 days. Unfortunately we are unable to exchange unwanted items with a different item.
Please ensure all items are packaged securely and sufficiently to withstand delivery. We cannot accept liability for goods lost or damaged in transit. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
Refunds will be processed via the payment method used at the time of order. Return postage is at customer's own cost and liability.
If you believe your product is faulty or damaged do get in touch with us on 01243 573852 and we will do our utmost to resolve the situation for you as quickly as possible.
We currently accept Visa, Mastercard, Delta, American Express, PayPal and Maestro. All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment provided by Worldpay. We also accept payment by Paypal.