Terms & Conditions

Returns Policy

We are happy to accept returns for either exchange or refund received back at our warehouse within 14 days of receipt of your order.  

Returns Address

Design Vintage Ltd

1a Kingley Centre

Downs Road

West Stoke

Chichester

PO18 9HJ

Unwanted items must be returned within 14 days of receipt to qualify for a refund.  You will be issued with a credit note for any items returned after this time up to 28 days. Unfortunately we are unable to exchange unwanted items with a different item.

Please ensure all items are packaged securely and sufficiently to withstand delivery.  We cannot accept liability for goods lost or damaged in transit.  Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Refunds will be processed via the payment method used at the time of order. Return postage is at customer's own cost and liability.  

If you believe your product is faulty or damaged do get in touch with us on 01243 573852 and we will do our utmost to resolve the situation for you as quickly as possible.

Cancellation Policy

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on 01243 573852 or info@designvintage.co.uk. If your order has already been despatched please follow the procedure set out in the returns policy above.